Effective Date: 19 April 2026
Last Updated: 19 April 2026

At Powerhouse Gym Southside (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information in an open and responsible way.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, contact us, enquire about our services, or engage with us online.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Powerhouse Gym Southside
Address: 7-10/10 Old Chatswood Road, Daisy Hill, QLD 4127
Phone: (07) 3089 5554
Email: ad***@************************om.au
Website: https://powerhousegymsouthside.com.au

2. The Information We Collect

We may collect personal information that identifies you or could reasonably identify you, including:

  • your name
  • email address
  • phone number
  • suburb or location
  • date of birth, where required for membership or service enquiries
  • emergency contact details, where required
  • membership or enquiry details
  • payment or billing details, if applicable
  • information you submit through website forms
  • information you provide when contacting us by phone, email, social media, or online forms
  • information relating to your fitness goals, training preferences, or service interests
  • health or medical information you choose to provide to us where relevant to gym participation, personal training, body scans, recovery services, or other fitness-related services

We may also collect non-identifying technical information such as:

  • IP address
  • browser type
  • device information
  • pages visited on our website
  • referral source
  • date and time of access
  • cookies and usage data

3. How We Collect Your Information

We may collect your personal information when you:

  • visit or use our website
  • submit a contact, membership, trial, or enquiry form
  • sign up for promotions, newsletters, or updates
  • book a tour, trial, consultation, class, crèche service, body scan, posing room session, or personal training
  • contact us by phone, email, social media, or website chat
  • interact with our advertisements or social media pages
  • provide information in person
  • apply for employment with us

We may also collect information through cookies, analytics tools, booking systems, CRM systems, advertising platforms, and website plugins.

4. Sensitive Information

Some information we collect may be considered sensitive information, such as health or medical details relevant to your participation in gym activities or related services.

Where we collect sensitive information, we will only do so where reasonably necessary and, where required, with your consent.

5. Why We Collect Your Information

We may collect, hold, use and disclose your information to:

  • respond to your enquiries
  • provide information about memberships, classes, facilities, promotions, and services
  • process bookings, trials, memberships, and payments
  • deliver gym, fitness, wellbeing, and related services
  • assess suitability for certain services where relevant
  • communicate with you about your account, bookings, or membership
  • send marketing communications, offers, and promotions
  • improve our website, services, and customer experience
  • manage safety, security, and business operations
  • maintain internal records
  • comply with legal and regulatory obligations
  • investigate complaints, incidents, or misuse of our website or services

6. Direct Marketing

We may send you marketing emails, SMS messages, or other communications about our services, offers, events, classes, and promotions where permitted by law.

You can opt out of marketing communications at any time by:

  • clicking the unsubscribe link in an email
  • replying STOP to an SMS, where available
  • contacting us using the details in this policy

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • help the website function properly
  • understand how visitors use the site
  • improve website performance
  • remember your preferences
  • support advertising and remarketing activities

You can adjust your browser settings to refuse cookies, although some parts of the website may not function correctly if you do so.

We may use third-party services such as website analytics, advertising platforms, embedded content providers, booking tools, CRM systems, or social media integrations that collect data about your interaction with our website.

8. Disclosure of Personal Information

We may disclose your personal information to third parties where reasonably necessary for our business operations, including:

  • website hosting providers
  • IT and system administrators
  • CRM and email marketing platforms
  • payment processors
  • booking or scheduling providers
  • business advisors, accountants, or legal advisors
  • contractors and service providers
  • advertising and analytics providers
  • debt recovery providers, if required
  • government, regulatory, law enforcement, or dispute resolution bodies where required or authorised by law

We do not sell your personal information to third parties.

9. Overseas Disclosure

Some of our service providers or technology platforms may store or process information outside Australia.

Where this occurs, we will take reasonable steps to ensure your personal information is handled in a manner consistent with applicable privacy obligations.

10. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.

These steps may include:

  • secure website and hosting measures
  • password protection and access controls
  • staff access restrictions
  • secure third-party platforms
  • software and system security controls
  • monitoring and administrative safeguards

However, no method of transmitting or storing information online is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it where appropriate.

12. Access to and Correction of Your Information

You may request access to the personal information we hold about you and request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading information.

To make a request, please contact us using the details below. We may need to verify your identity before processing your request.

In some circumstances, we may refuse access where permitted by law, but if we do, we will explain the reason where required.

13. Complaints

If you believe we have breached your privacy or you have a complaint about how we have handled your personal information, please contact us in writing using the contact details below.

Please include:

  • your name and contact details
  • details of your complaint
  • any supporting information

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

14. Third-Party Websites

Our website may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with your personal information.

15. Children’s Privacy

If we collect personal information relating to children, including in relation to gym crèche or family-related services, we expect that information to be provided by a parent or legal guardian, or with appropriate authority.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal obligations. The updated version will be published on this page with a revised effective date.

17. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact:

Powerhouse Gym Southside
Attention: Millie or Aly
Address: 7-10/10 Old Chatswood Road, Daisy Hill, QLD 4127
Phone: (07) 3089 5554
Email: ad***@************************om.au
Website: https://powerhousegymsouthside.com.au